Questions about or problems with your system?
We are happy to work with you, so that you can always work carefree. Below you will find common questions about the Apple and Windows operating system, but you are also free to contact us if you have a question.
Apple macOS
Your first Apple startup moment
Before turning on the computer, connect the charger to the system. Note that the charger consists of two parts. A battery, and plug to the net.
With an iMac it is important that you plug the power supply firmly into the iMac, sometimes this is a bit stiff, so make sure that it is properly connected, otherwise it will not receive any power.
By following the steps on the screen, you can set up the system as desired.
You are now in MACOS, Enjoy!
No - or weak - connection can be made to WI-FI
A WI-FI network is very fragile. To increase the strength of your WI-FI signal, you can; move the computer closer to your modem, or disconnect other devices from the signal. Think of your TV, laptops, Tablets, Phones or even smart kitchen appliances. A standard WI-FI network supports up to 5 devices.
Customize keyboard layout
Is your Mac displaying incorrect characters? Then the keyboard layout is not good. This is easy to adjust.
Click on Apple (top left) then on System preferences, followed by Language and region (blue flag with globe)
Click on Keyboard Preferences at the bottom
Click on the + at the bottom left and press to add the correct keyboard layout. He should be in there now
Click on the old keyboard layout you DO NOT want to use and click –
Restart the computer and you are done!
Change computer language
Click on Apple (top left) then on System preferences, followed by Language and region (blue flag with globe)
Click on the + at the bottom left and select the correct language, press add at the bottom right
Now select the language that may be completely removed and press –
Restart the computer and you are done!
Detect hardware again
A computer consists of many components that all work together, sometimes they do not communicate well with each other.
A simple reset often solves many problems. Rest assured, you will not delete files with this, so you won’t lose anything with this reset.
Follow these steps:
Turn off the computer completely.
(While the computer is off, press the OPTION + CMD + P + R keys simultaneously.
Now turn on the computer and still hold these keys all down!
The computer restarts, you still keep pressing everything, it will now turn itself off and on again.
Do not release the key combination until you hear the startup sound for the second time.
You are done!
You can also download and print our solutions for Apple and Windows
Microsoft Windows 10
Your first Windows startup moment
Before turning on the computer, connect the charger to the system. Note that the charger consists of two parts. A battery, and plug to the net.
By following the steps on the screen, you can set up the system as desired.
You are now in Windows, Enjoy!
Windows is not activated
By pressing the Windows key and S simultaneously, and then typing “activate” in the search field, you can open the program “Show whether Windows is activated”. Open this program press “troubleshoot” and follow the steps on the screen. If a message appears that no “product key” has been entered, you can still do this yourself in the same program. You can find your “product key” on the sticker on the back or bottom of the system.
No - or weak - connection can be made to WI-FI
A WI-FI network is very fragile. To increase the strength of your WI-FI signal, you can; move the computer closer to your modem, or disconnect other devices from the signal. Think of your TV, laptops, Tablets, Phones or even smart kitchen appliances. A standard WI-FI network supports up to 5 devices.
Computer keyboard and language are not to your liking
By pressing the Windows key and S simultaneously, and then typing “language” in the search field, you can retrieve the program “Language and keyboard options”. Open this program and follow the steps on the screen.
You can set the system language on the opened screen of the program.
You can change the language of your keyboard by clicking on “Choose an input method” at the bottom of the program.